Shipping Policy

This Shipping Policy regulates the shipment of products offered on the website xollazo.com, managed by Gabriel Castaño Salvatierra (domiciled at Calle La Cilla 36 Bajo 8, La Puebla de Cazalla, 41540) and José Manuel Jiménez Rodríguez (domiciled at Barriada Francisco de Quevedo Casa 7), with contact details xollazoshopi@gmail.com and +34 722 625 288, hereinafter collectively referred to as "Xollazo" or "the Owners".

By placing an order through our store, you accept the terms detailed below.

1. Order Processing

• Orders are processed within 1 to 5 business days after payment confirmation.

• Standard shipping: Estimated delivery times are 7-10 business days for Spain, 10-15 business days for the rest of the EU, and 15-20 business days for international shipments, which may be delayed up to a maximum of 20 business days depending on the destination country.

• The stated delivery times are estimates. As we work with external suppliers, the assigned carrier may vary, which can influence the final delivery time.

• Orders placed on weekends or public holidays will be processed starting the next business day.

• In the event of a stock shortage or incidents during preparation, the customer will be notified via the provided email.

2. Shipping Methods, Zones, and Delivery Times

• We ship internationally.

• The stated times are estimates and may vary due to external causes (logistics operations, customs, weather conditions, or other circumstances beyond Xollazo's control).

• Shipments are mainly carried out through AliExpress Standard Shipping and Cainiao. Final delivery in Spain is usually carried out through Correos or other local operators depending on the destination country. The specific carrier may vary depending on the supplier and product type.

3. Shipping Costs

• Free shipping for all orders and destinations available in the store; no additional transportation charges will be added at checkout.

4. Order Tracking

• Once dispatched, you will receive a confirmation email with a tracking number and a link to monitor the shipment.

• If you do not receive the email or tracking information after 10 days, please contact xollazoshopi@gmail.com.

• If after 35 business days the order has not been delivered due to reasons beyond the customer's control, it will be considered lost and a reshipment or full refund will be processed.

5. Deliveries and Addresses

• It is the customer's responsibility to provide a complete and correct address.

• If the order is returned by the transport company due to an incorrect/incomplete address or the inability to deliver after several attempts, reshipment will be subject to the customer paying the new management and logistics shipping costs.

• Once the order is in transit, it is not possible to modify the address. For changes prior to dispatch, write to xollazoshopi@gmail.com as soon as possible.

6. International Shipping and Customs

• Orders destined internationally or outside the European Union (or the corresponding tax territory) may be subject to tariffs, taxes, or import duties determined by the customs authorities of the destination country, which must be fully borne by the customer.

• Customs procedures may add time to the estimated transit.

7. Delayed, Lost Packages, or Transport Incidents

• If you detect an unusual delay or the tracking does not update within a reasonable timeframe, contact us with your order number and tracking details to request traceability from the carrier.

• In the event of a confirmed loss by the logistics operator, we will manage the incident with the carrier and inform you of the next steps.

• For any claim regarding damage caused by transport, the customer must provide the order number, tracking number, and photographs of the package, the shipping label, and the affected product within 48 hours of receipt.

8. Receipt and Verification

• We recommend inspecting the exterior of the package at the time of delivery.

• If you notice visible damage to the packaging or tampering, note it on the carrier's delivery note and document the incident with photographs of the package and the label.

• To manage damaged or defective items after delivery, please refer to our Returns and Exchanges Policy.

9. Cancellation Before Shipping

• You may request the cancellation of the order before it is dispatched.

• If the order has already been handed over to the carrier, you must wait for its receipt and follow the procedure indicated in the Returns and Exchanges Policy.

10. Modifications to this Policy

Xollazo may modify this Shipping Policy at any time. Updates will come into effect upon their publication on xollazo.com.

11. Contact

For any shipping-related inquiries:

• Email: xollazoshopi@gmail.com

• Phone/WhatsApp: +34 722 625 288

Effective Date: 05/31/2026